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Hyperscale - Founding Software Engineer (Customer Experience)

  • On-site
    • San Francisco, California, United States

Job description

Source: Paraform - https://www.paraform.com/share/hyperscale/cmpvkqjmz00010cjp2ws0ow5m

Compensation: listed range $160K-$230K; description states $160,000-$200,000 base + very significant equity.

Location: San Francisco - on-site 5 days/week when not traveling (~10% customer travel). Visa: STEM OPT transfers only; no new H1B/O1, no H1B transfers.

About this role

Software Engineer with 1-4 years of experience to own the technical side of enterprise sales and deployment at Hyperscale, an AI-native startup automating back-office operations for major US trucking fleets. Work directly with founders, customers and engineering to take agentic AI systems from demo to production.

What will you be doing?

  • Lead technical discovery, design POCs, and run tailored demos tied to each prospect's workflows and pain points

  • Travel on-site to customers (~10%) to embed with operations teams, scope integrations, and write code to unblock deals

  • Scope and execute pilots with clear success metrics (call resolution rate, time savings, CSAT) and build ROI models

  • Support end-to-end onboarding: data mapping, workflow configuration, API/webhook integrations, go-live

  • Bridge customers and product/engineering, surfacing edge cases and shaping the roadmap

Tech stack

TypeScript, React.js, Python, SQL, APIs, Webhooks, Agentic AI, Terraform, Node.js

About Hyperscale

AI command center for trucking fleet operations: one AI agent acting across 10+ systems (TMS, telematics, safety, dispatch), autonomously handling ~70% of back-office tasks for some of the largest US fleets. Built by ex-Samsara engineers and fleet operators. ~10 people, founded 2025, $5M funding, San Francisco.

Job requirements

  • 1-4 years full-stack software engineering, ideally at a high-growth B2B company (summary line says 2-8 yrs IC)

  • Strong foundation in APIs, webhooks and system architecture; shipped real products end to end

  • High agency and comfort with ambiguity

  • Genuine enthusiasm for customer-facing work; willing to travel on-site (~10%)

  • Visa: STEM OPT transfers only; no new H1B/O1 and no H1B transfers

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